1. introduction
this privacy policy explains how Stay Serene, Inc. (“we”, “us”, “our”) collects, uses, shares, and protects information about you when you visit our website at stayserene.com, create an account, place an order, or otherwise interact with us. by using our website or services you agree to the practices described here.
2. information we collect
we collect information in three ways:
- information you give us — name, shipping and billing address, email, phone number, payment information (handled by our payment processor), and any messages you send to support.
- information we collect automatically — IP address, device and browser information, pages viewed, time spent, referring URLs, and similar usage data via cookies and analytics tools.
- information from third parties — fraud screening, address verification, marketing partners, and social platforms when you choose to connect them.
3. how we use information
- to process and fulfill your orders, including shipping, returns, and customer support.
- to operate the subscribe-and-save program: scheduling recurring orders, processing renewals, and notifying you about upcoming shipments.
- to send transactional emails (order confirmations, shipping updates, account notices).
- to send marketing emails and SMS only where you have opted in. you can unsubscribe at any time.
- to improve our products and site experience through aggregated analytics.
- to detect, prevent, and respond to fraud, abuse, or security incidents.
- to comply with our legal obligations.
4. sharing and disclosure
we do not sell your personal information. we share it only with the categories of recipients below:
- service providers who help us run the business: payment processing, shipping and warehouse partners, email and SMS platforms, customer support tools, analytics, and fraud prevention.
- professional advisors (lawyers, accountants, auditors) when reasonably needed.
- government or law-enforcement when required by law or to protect our rights and the safety of our customers.
- successors in the event of a merger, acquisition, or asset sale, with appropriate confidentiality protections.
5. cookies and tracking
we use essential cookies to keep your cart and login session working, plus analytics and advertising cookies to understand how the site is used and to measure marketing performance. you can manage cookie preferences through your browser settings. some non-essential cookies require your consent and can be declined without breaking site functionality.
6. your rights and choices
depending on where you live, you may have the right to access, correct, delete, restrict, or port the personal information we hold about you, and to object to certain processing. residents of california may also request information about categories of personal information collected and disclosed in the prior 12 months. to exercise any of these rights, email hello@stayserene.com. we will respond within the timeframes required by applicable law.
7. data retention
we retain personal information as long as your account is active or as needed to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. order and tax records are typically kept for at least seven years.
8. security
we use commercially reasonable technical, administrative, and physical safeguards to protect your information, including TLS encryption in transit, restricted internal access, and PCI-DSS compliant payment handling through our payment processor. no system is fully secure, and we cannot guarantee absolute security.
9. children
our products and services are intended for adults 18 years or older. we do not knowingly collect personal information from anyone under 13. if you believe a child has provided us information, please contact us and we will delete it.
10. international users
our services are operated from the united states. if you access the site from outside the U.S., your information will be transferred to and processed in the U.S., where data-protection laws may differ from those in your country.
11. changes to this policy
we may update this policy from time to time. when we do, we will revise the “last updated” date at the top and, for material changes, post a notice on the site or send you an email.
12. contact
stay serene, inc.
hello@stayserene.com