Sections

SectionsSection 01

01 GENERAL

Last updated: December 01, 2025.

This Privacy Policy explains how Serene (“we,” “us,” or “our”) collects, uses, and protects your information when you visit stayserene.com (the “Site”) or interact with our services, products, or content. By using the Site, you agree to the terms outlined in this Privacy Policy.

02 INFORMATION WE COLLECT

Information You Provided Us:

We collect information you choose to share, including:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (processed securely by our payment partners)
  • Any information submitted through forms, customer support inquiries, or product reviews

Automatically Collected Information

When you visit the Site, we automatically collect:

  • IP address
  • Device type
  • Browser type
  • Pages visited and time spent
  • Cookies and tracking technologies
  • Referring/exit pages

Cookies & Similar Technologies

We use cookies, pixels, beacons, and similar technologies to:

  • Improve site performance
  • Remember your preferences
  • Analyze usage
  • Deliver relevant marketing and advertising
  • You can control cookies through your browser settings.

03 HOW WE USE YOUR INFORMATION

We Use Your Information To:

  • Process and fulfill orders
  • Communicate with you about orders, support, and product updates
  • Improve the Site and user experience
  • Personalize content and recommendations
  • Send marketing communications (with your consent)
  • Detect and prevent fraud or security issues
  • Comply with applicable laws
  • We do not sell personal information.

04 HOW WE SHARE YOUR INFORMATION

We may share your information with:

  • Service providers such as payment processors, email platforms, analytics tools, and shipping partners
  • Marketing and advertising partners (e.g. Meta, Google, TikTok) for analytics and performance tracking
  • Legal authorities, when required to comply with law
  • Business transfer parties, in the event of a merger, acquisition, or sale of assets
  • All third-party providers are required to protect your information.

05 PAYMENT PROCESSING

We use trusted third-party payment platforms (such as Amazon, Stripe, Shopify Payments, or PayPal). We do not store or access your full credit card information.

06 ADVERTISING & ANALYTICS

We may use tools including but not limited to:

  • Google Analytics
  • Meta Pixel
  • TikTok Pixel
  • Email marketing platforms such as Klaviyo or Mailchimp
  • These tools may collect data to help us measure performance or deliver personalized advertising.
    You can opt out via each platform’s privacy controls.